Today on Flaming Hot I asked members to talk about the little things in their glass world. The topic came to me when I was digging for candy in a box of packing peanuts. One of my favorite glass suppliers, Frantz Art Glass throws a handful of candy in the box of glass rods. I hate to admit it, but I look forward to the candy and have no problem digging for every single piece.
It takes just a few moments to make many customers happy. Something as simple as a few pieces of candy can give them a warm fuzzy memory associated with you. Oh sure, some people don’t care. And of course you do run the risk of annoying someone. But for the most part, a nice gesture shows the customer they are appreciated.
I remember when I first started selling my beads I had fond memorys of buying beads from particular artists. One sent me a pen with her business name. I still have it! And I think of her each time I refind it. Another sent me a bonus bead or two.
I decided to adopt the bonus bead policy. In the beginning, I had many beads that didn’t quite make the first quality cut but were still usable. I was a bit random with my bonus beads at first. But the thank yous made me realize people loved them too. While my seconds are not so common these days, I almost always have a test bead or extra spacers. I put one or two in each package going out the door.
So many little things in life give me joy. A smile, a door held open or a piece of candy puts a bounce in my step. Today, I am going to concentrate on what little things I can do for someone else.
January 25, 2008 at 2:45 pm
OMG, I got a pkg from Frantz not too long ago and NEVER knew about the candy! You guys held that part from me all these years? NO FAIR! Now the trashman has my candy!!! LOL…….
January 25, 2008 at 4:38 pm
Well, the bonus beads never hurt my feelings!
February 14, 2008 at 3:54 pm
I never knew about the candy in Frantz packages either, to many peanuts I guess…I usually order 50 to a 100 pounds thou, maybe they are to worn out to remember to throw it in LOL